How do I create an account?

You can sign up directly within the SMOTE app using your email address or by linking your Google account.

I forgot my password. How can I reset it?

On the login screen, tap the "Forgot Password?" link and follow the instructions sent to your registered email address.

How do I delete my account?

You can delete your Smote account by following these steps:

1. Log in to the Smote application.
2. Navigate to the Account section.
3. Scroll down to find the Delete Account button.
4. Click the Delete Account button and confirm your decision.

Important Consequences:

• Account deletion is immediate and irreversible.
• All your learning materials (lectures, courses, flashcards, etc.) will be permanently anonymized. They will be disassociated from you and transferred to a generic deleted user profile.
• All your personal and authentication data (email, name, password hashes, etc.) will be permanently erased from our systems.
• You will not be able to restore your account or data.

What types of input can SMOTE process?

SMOTE can generate notes from audio recordings (made in-app or uploaded), uploaded files (like PDFs, TXT), and supported video links (like YouTube).

My audio/file/link didn't process correctly. Why?

Processing issues can sometimes occur due to poor audio quality, unsupported file formats, very large files, or issues with the source link. Please ensure your input is clear and in a common format. If problems persist, contact support.

How does the AI Tutor work?

After generating notes, you can ask the AI Tutor questions about the content of those notes. It will provide explanations based on the material processed. (Note: AI Tutor is a premium feature).

How are quizzes generated?

Quizzes are automatically generated based on the key information extracted from your notes and summaries, helping you test your recall.

What are the benefits of the premium subscription?

The premium subscription unlocks features like the AI Tutor and unlimited lecture processing/note generation. Please see the subscription screen in the app for full details and current offerings.

How do I manage my subscription (cancel, view renewal date)?

Your SMOTE subscription is managed directly through the App Store (for iOS) or Google Play Store (for Android). Please follow their official guides:

• iOS (App Store): Apple Support Guide
• Android (Google Play): Google Play Support Guide

I have a billing issue or question.

For issues directly related to payment processing, refunds, or App Store/Google Play charges, please contact Apple or Google support directly, as they handle the transactions. If you believe there's an issue with how your subscription status is reflected in the SMOTE app, please contact us.

Why does SMOTE ask for Location permission?

Location permission is requested optionally during onboarding to help sort the list of schools by proximity when you use the "Find Your School" feature. It is not required for other app functions.

Why does SMOTE ask for Contacts permission?

Contacts permission is requested optionally if you choose to use the feature to invite friends to SMOTE directly from your address book. It is not required for other app functions.